Most organizations invest heavily in GenAI but fail to achieve ROI due to learning gaps and poor integration.

Despite 80% piloting AI tools like ChatGPT, 95% see no P&L impact due to lack of transformation and structural change.

Only tech and media sectors show significant GenAI-driven disruption. Other industries remain largely unchanged.

Pilots often fail due to lack of contextual learning, brittle workflows, and misalignment with existing operations.

Employees often use personal AI tools for work, bypassing slower-moving enterprise initiatives, showing better unofficial ROI.

50% of GenAI budgets target sales and marketing, yet back-office automation often yields higher ROI.

Success is achieved by integrating adaptive systems, forming external partnerships, and focusing on business outcomes.

Strategic partnerships double deployment success rates compared to internal builds, reflecting better outcomes.

Real ROI comes from back-office automation and BPO replacement, not just front-office improvements.

Moving beyond the GenAI Divide requires focus on dynamic, learning systems and strategic vendor partnerships.